Use your cellphone to call for assistance. If no one is answering the call button in the elevator, try using your cell. Dial 911 and speak to an operator about being stuck in the elevator. Speak clearly and calmly to the operator, giving the building name and address, and where the elevator is in the building.
Bang on the doors for help. If no one is answering the call button and you don’t have a signal on your cell, try banging on the elevator doors for help. Making noise in the elevator can alert someone on the other end to get help. Scream “help” loudly to get some attention.
Staying Calm and Safe in the Elevator
Stay seated inside the elevator. Don’t attempt to climb out of the elevator or pull the doors open. This will likely lead to harm and be hazardous. Instead, remain seated on the floor of the elevator. Standing up in the elevator can lead to feelings of vertigo and panic.
Do some deep breathing. To help you remain calm in the elevator, do some deep breathing. Find a comfortable seated position. Then breathe through your nose, hold it, and then exhale through your mouth. Do this several times until you feel relaxed and calm.
Communicate with others in the elevator. If you are stuck in the elevator with other folks, ask if there is anyone with a medical emergency or issue. Check-in with them to see how they are doing and count the total number of folks in the car. Be calm and pleasant. State that you have called for help and that it is coming. Most emergency personnel will respond within 25 minutes to an hour after being called to a stuck elevator.
Wait for help to arrive. Though you might feel anxious in a stuck elevator, try to sit tight and wait for help to arrive. Getting upset will only create tension in the elevator and make everyone, including yourself, nervous. Be assured that when help is called, people are typically rescued from a stuck elevator within 60 minutes.